Refund policy

Return & Refund Policy – Glowyft

Scope and Purpose

This return and refund policy applies to all purchases made through Glowyft's official website (www.glowyft.com).

Contact Information

For any questions about returns, cancellations, or refunds, please contact our customer service team:
Email: info@glowyft.com
Return Address:
Naishi Warehouse
5F, Building 4, Phase 2, Niannianhongjia Cluster
Choujiang Street, Yiwu City
Zhejiang Province, China
Postcode: 322100

Please note: This return address is not the same as our business registration address.

Right of Withdrawal (EU Customers)

If you are a customer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the product, without providing any reason.

To exercise this right:

  1. Contact us via info@glowyft.com within 14 days of delivery.

  2. Clearly state your intent to withdraw and include your order number.

  3. You are responsible for returning the product to the return address listed above.

  4. After we receive and inspect the returned product, a full refund will be issued within 14 days, using your original payment method.

Note: The right of withdrawal does not apply to sealed hygiene products (e.g., skincare, cosmetics) once opened.

Return Instructions

  1. Contact us at info@glowyft.com with your order number and reason for return.

  2. Once approved, you’ll receive return instructions and a return form.

  3. Pack the item securely in its original packaging.

  4. Attach the return form and ship the product to the address provided.

Return Costs

  • Defective or incorrect items: We cover the return cost.

  • Regret purchases (e.g., changed mind, wrong product ordered): Return shipping cost is covered by the customer.

Return Eligibility

  • Items must be unused, undamaged, and in original packaging.

  • Returns must be shipped within 14 days of delivery.

  • Refunds are processed within 14 days of receiving and inspecting the returned item.

Refund Timeline

  • Refunds will be made via your original payment method.

  • Please allow up to 14 days after return approval for funds to appear in your account.

Items Not Eligible for Return

  • Custom or personalized products

  • Opened hygiene items (e.g. skincare, patches, cosmetics)

  • Products not in original condition

Non-Receipt or Delivery Issues

If you haven’t received your order, please email us at info@glowyft.com so we can investigate with our courier partner. If the package cannot be located, we will offer a replacement or full refund.

Legal Rights

This policy does not affect your statutory rights under applicable consumer laws.

Questions?

Visit our FAQ page or contact our customer service.

Last updated: April 2025